/* EWADC SLA — V2 */

.ew-sla{
  --green:#159b61;
  --black:#090c0e;
  --ink:#101417;
  --muted:#6d767d;
  --line:#dce2e5;
  --soft:#f5f7f7;
  background:#fff;
  color:var(--ink);
  overflow:hidden;
}

.ew-sla *,
.ew-sla *::before,
.ew-sla *::after{box-sizing:border-box}

.ew-sla-shell{width:min(1400px,calc(100% - 56px));margin:0 auto}

.ew-sla-hero{
  position:relative;
  min-height:610px;
  display:flex;
  align-items:center;
  overflow:hidden;
  background:#080b0d;
  color:#fff;
}

.ew-sla-hero-photo{
  position:absolute;
  inset:0;
  background:url("../images/sla-support-hero.webp") center right/cover no-repeat;
  transform:scale(1.015);
}

.ew-sla-hero-overlay{
  position:absolute;
  inset:0;
  background:
    linear-gradient(90deg,rgba(7,10,12,.99) 0%,rgba(7,10,12,.96) 31%,rgba(7,10,12,.75) 53%,rgba(7,10,12,.18) 76%,rgba(7,10,12,.08) 100%),
    linear-gradient(0deg,rgba(7,10,12,.16),rgba(7,10,12,.08));
}

.ew-sla-hero-grid{
  position:relative;
  z-index:2;
  padding:98px 0 54px;
}

.ew-sla-hero-copy{max-width:900px}

.ew-sla-eyebrow,
.ew-sla-kicker{
  display:flex;
  align-items:center;
  gap:10px;
  margin:0 0 20px;
  font-size:11px;
  line-height:1;
  font-weight:800;
  letter-spacing:.17em;
  text-transform:uppercase;
}

.ew-sla-eyebrow{color:#fff}
.ew-sla-kicker{color:var(--green)}

.ew-sla-eyebrow span{
  width:30px;
  height:2px;
  background:#fff;
}

.ew-sla h1,
.ew-sla h2{letter-spacing:-.052em}

.ew-sla-hero h1{
  margin:0;
  max-width:790px;
  font-size:clamp(54px,5.4vw,80px);
  line-height:.98;
}

.ew-sla-hero-copy>p{
  max-width:620px;
  margin:24px 0 0;
  color:rgba(255,255,255,.73);
  font-size:17px;
  line-height:1.65;
}

.ew-sla-hero-cards{
  display:grid;
  grid-template-columns:repeat(3,1fr);
  gap:12px;
  max-width:1060px;
  margin-top:44px;
}

.ew-sla-hero-cards article{
  min-height:122px;
  display:flex;
  gap:18px;
  padding:24px;
  border:1px solid rgba(255,255,255,.13);
  border-radius:10px;
  background:rgba(10,13,15,.72);
  backdrop-filter:blur(8px);
}

.ew-sla-mini-icon,
.ew-sla-stat-icon{
  flex:0 0 auto;
  width:44px;
  height:44px;
  display:grid;
  place-items:center;
  border:1px solid rgba(255,255,255,.2);
  border-radius:50%;
}

.ew-sla-mini-icon svg,
.ew-sla-stat-icon svg{
  width:23px;
  fill:none;
  stroke:currentColor;
  stroke-width:1.5;
}

.ew-sla-mini-icon{color:var(--green);border-color:rgba(21,155,97,.45)}
.ew-sla-hero-cards strong{display:block;font-size:13px;text-transform:uppercase;letter-spacing:.04em}
.ew-sla-hero-cards span{display:block;margin-top:9px;color:#a6adb1;font-size:13px;line-height:1.45}

.ew-sla-section{padding:22px 0}
.ew-sla-support{padding-top:34px;background:#fff}
.ew-sla-coverage,.ew-sla-process{background:#fff}

.ew-sla-support-wrap{
  display:grid;
  grid-template-columns:minmax(300px,.37fr) minmax(0,1fr);
  border:1px solid var(--line);
  border-radius:20px;
  background:var(--soft);
  overflow:hidden;
}

.ew-sla-support-copy{
  padding:48px;
  border-right:1px solid var(--line);
}

.ew-sla-support-copy h2{
  margin:0;
  font-size:clamp(38px,3.6vw,56px);
  line-height:1;
}

.ew-sla-support-copy p{
  margin:22px 0 0;
  color:var(--muted);
  font-size:15px;
  line-height:1.68;
}

.ew-sla-dark-btn{
  display:inline-flex;
  align-items:center;
  gap:42px;
  margin-top:30px;
  min-height:52px;
  padding:0 21px;
  border-radius:5px;
  background:#0c1012;
  color:#fff;
  text-decoration:none;
  font-size:13px;
  font-weight:800;
}

.ew-sla-dark-btn:hover{background:#1a2023}

.ew-sla-ticket{
  margin:20px;
  border:1px solid #d8dfe2;
  border-radius:15px;
  background:#fff;
  overflow:hidden;
}

.ew-sla-ticket-head{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:20px;
  padding:20px 26px;
  border-bottom:1px solid #e1e5e7;
  font-size:10px;
  font-weight:800;
  letter-spacing:.13em;
}

.ew-sla-ticket-head span{color:#6d767c}
.ew-sla-ticket-head b{font-size:10px}
.ew-sla-ticket-head b i{
  display:inline-block;
  width:7px;height:7px;margin-right:9px;border-radius:50%;background:var(--green);
}

.ew-sla-ticket-priority{
  display:grid;
  grid-template-columns:repeat(3,1fr);
  padding:28px 0;
  border-bottom:1px solid #e1e5e7;
}

.ew-sla-ticket-priority>div{padding:0 28px;border-right:1px solid #e1e5e7}
.ew-sla-ticket-priority>div:last-child{border-right:0}
.ew-sla-ticket-priority strong{display:block;font-size:43px;line-height:1;font-weight:500}
.ew-sla-ticket-priority strong.is-high{color:#e9444d}
.ew-sla-ticket-priority strong.is-medium{color:#ed8d28}
.ew-sla-ticket-priority span{display:block;margin-top:12px;font-size:10px;font-weight:800;letter-spacing:.06em}
.ew-sla-ticket-priority small{display:block;margin-top:7px;color:#7c858a;font-size:11px}

.ew-sla-ticket-stats{
  display:grid;
  grid-template-columns:1fr 1fr;
  padding:26px 0;
}

.ew-sla-ticket-stats>div{
  display:flex;
  align-items:center;
  gap:22px;
  padding:0 28px;
  border-right:1px solid #e1e5e7;
}

.ew-sla-ticket-stats>div:last-child{border-right:0}
.ew-sla-stat-icon{color:var(--green);border-color:#cfe8dc}
.ew-sla-ticket-stats span{display:block;color:#6f787e;font-size:10px;font-weight:800;letter-spacing:.11em}
.ew-sla-ticket-stats strong{display:block;margin-top:7px;font-size:32px;line-height:1}
.ew-sla-ticket-stats small{display:block;margin-top:7px;color:#7b8489;font-size:11px}

.ew-sla-ticket-note{
  padding:16px 26px;
  border-top:1px solid #e1e5e7;
  color:#7c858a;
  font-size:10px;
}

.ew-sla-strip,
.ew-sla-process-card{
  display:grid;
  border:1px solid var(--line);
  border-radius:15px;
  background:#fff;
}

.ew-sla-strip{grid-template-columns:285px 1fr;align-items:center;padding:22px 30px}
.ew-sla-strip-title h2,.ew-sla-process-title h2{margin:0;font-size:30px;line-height:1.05}

.ew-sla-strip-items{
  display:grid;
  grid-template-columns:repeat(5,1fr);
}

.ew-sla-strip-items>div{
  padding:8px 22px;
  border-left:1px solid var(--line);
}

.ew-sla-strip-items span{display:block;font-size:13px;font-weight:750}
.ew-sla-strip-items small{display:block;margin-top:5px;color:#788187;font-size:10px}

.ew-sla-process-card{
  grid-template-columns:285px 1fr;
  padding:26px 30px;
  background:#f7f8f8;
}

.ew-sla-process-steps{
  display:grid;
  grid-template-columns:repeat(4,1fr);
  gap:0;
}

.ew-sla-process-steps article{
  display:flex;
  gap:17px;
  padding:4px 22px;
  border-left:1px solid var(--line);
}

.ew-sla-process-steps strong{color:var(--green);font-size:24px;line-height:1}
.ew-sla-process-steps b{display:block;font-size:12px}
.ew-sla-process-steps p{margin:8px 0 0;color:#747d82;font-size:10px;line-height:1.55}

.ew-sla-note{padding:0 0 38px;background:#fff}
.ew-sla-note-inner{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:30px;
  padding:18px 28px;
  border:1px solid #d8e3de;
  border-radius:14px;
  background:linear-gradient(90deg,#f3f8f5,#fbfcfb);
}

.ew-sla-note-copy{display:flex;align-items:center;gap:16px}
.ew-sla-note-mark{
  width:36px;height:36px;display:grid;place-items:center;border-radius:50%;
  border:1px solid #bcdcca;color:var(--green);font-weight:900;
}
.ew-sla-note p{margin:0;color:#5e696e;font-size:12px}
.ew-sla-note a{
  flex:0 0 auto;
  display:inline-flex;
  align-items:center;
  gap:28px;
  min-height:42px;
  padding:0 17px;
  border:1px solid #cfd6d9;
  border-radius:5px;
  color:#111;
  text-decoration:none;
  font-size:11px;
  font-weight:750;
}

@media(max-width:1100px){
  .ew-sla-hero-overlay{
    background:linear-gradient(90deg,rgba(7,10,12,.98),rgba(7,10,12,.83) 60%,rgba(7,10,12,.42));
  }
  .ew-sla-support-wrap{grid-template-columns:1fr}
  .ew-sla-support-copy{border-right:0;border-bottom:1px solid var(--line)}
  .ew-sla-strip,.ew-sla-process-card{grid-template-columns:1fr;gap:25px}
  .ew-sla-strip-items>div:first-child,.ew-sla-process-steps article:first-child{border-left:0}
}

@media(max-width:780px){
  .ew-sla-shell{width:min(100% - 28px,1400px)}
  .ew-sla-hero{min-height:auto}
  .ew-sla-hero-photo{background-position:72% center;opacity:.5}
  .ew-sla-hero-overlay{background:rgba(7,10,12,.78)}
  .ew-sla-hero-grid{padding:108px 0 48px}
  .ew-sla-hero h1{font-size:48px}
  .ew-sla-hero-cards{grid-template-columns:1fr}
  .ew-sla-support-copy{padding:34px 26px}
  .ew-sla-ticket{margin:12px}
  .ew-sla-ticket-priority{grid-template-columns:1fr}
  .ew-sla-ticket-priority>div{padding:19px 24px;border-right:0;border-bottom:1px solid #e1e5e7}
  .ew-sla-ticket-priority>div:last-child{border-bottom:0}
  .ew-sla-ticket-stats{grid-template-columns:1fr}
  .ew-sla-ticket-stats>div{padding:19px 24px;border-right:0;border-bottom:1px solid #e1e5e7}
  .ew-sla-ticket-stats>div:last-child{border-bottom:0}
  .ew-sla-strip-items,.ew-sla-process-steps{grid-template-columns:1fr}
  .ew-sla-strip-items>div,.ew-sla-process-steps article{border-left:0;border-top:1px solid var(--line);padding:14px 0}
  .ew-sla-note-inner{display:block}
  .ew-sla-note a{margin-top:18px}
}