Hardware Operations
Server installation, component replacement, physical inspection, power cycling and hardware diagnostics.
MANAGED INFRASTRUCTURE
Your infrastructure.
Our engineers.
On-site infrastructure engineering, remote hands and technical operations for servers, networks and colocation environments.
On-site EngineersDirect access to deployed infrastructure.
Remote HandsPhysical operations without sending your own staff.
Flexible SupportFrom individual servers to complete racks.
Warsaw InfrastructureLocal engineering team close to your equipment.
ENGINEERING SERVICES
Hands-on support for your infrastructure.
Practical on-site work for equipment hosted with EWADC — from a single component replacement to coordinated rack-level changes.
Rack & Cabling
Rack and unrack operations, copper and fiber patching, cable replacement, labeling and physical changes.
Operating Systems
Linux installation or reinstall, basic system configuration, boot and hardware-related troubleshooting.
Network Operations
IP configuration, VLANs, firewall assistance, interfaces and connectivity troubleshooting.
Storage & RAID
Disk replacement, RAID configuration, storage connectivity and basic storage troubleshooting.
Migration & Deployment
Server deployment, hardware migrations, infrastructure changes and scheduled maintenance.
LOCAL ENGINEERING
No engineer in Warsaw?
You don't need one.
Operate infrastructure in Poland without maintaining your own local technical team. Approved work can be performed directly by EWADC engineers at the data center.
YOUR TEAMRemote
→
EWADC ENGINEEROn-site
→
INFRASTRUCTURERack / Server
MANAGED PLANS
Choose your engineering capacity.
Monthly engineering allocation with a lower additional hourly rate as your infrastructure grows.
CORE
€200/ month
2 hoursengineering included / month
- Remote Hands
- Hardware inspection
- Component replacement
- Rack & cabling
- Power operations
- OS installation
- Basic troubleshooting
- Basic network assistance
- Support via EWADC ticket system
Additional engineering€80 / h
Order Core →
RECOMMENDED
BUSINESS
€500/ month
6 hoursengineering included / month
- Everything in Core
- Network configuration
- VLAN / firewall assistance
- Storage & RAID
- Migration assistance
- Planned maintenance
- Infrastructure troubleshooting
- Priority ticket handling
Additional engineering€70 / h
Order Business →
ENTERPRISE
€1,000/ month
15 hoursengineering included / month
- Everything in Business
- Multi-server operations
- Rack-level operations
- Complex infrastructure changes
- Coordinated maintenance
- Advanced troubleshooting
- Spare parts handling
- Priority engineering queue
Additional engineering€60 / h
Order Enterprise →
Included engineering time is allocated per billing month and does not roll over. Hardware, replacement parts, software licenses and third-party services are billed separately. Work outside the included allocation is billed at the applicable plan rate.
SPARE PARTS
Keep critical components close to your infrastructure.
Customer-owned spare components can be kept close to deployed equipment for faster approved on-site replacement.
WORKFLOW
From request to completion.
EWADC Ticket System
Open and track infrastructure requests directly from your Client Panel.
Service levels & response times →
Request
Submit the required work through the EWADC support system.
Review
We verify scope, access and required components.
Execute
Approved work is performed directly on the infrastructure.
Report
You receive completion confirmation and relevant technical information.
MANAGED INFRASTRUCTURE
Keep your team remote.
Keep your infrastructure close.
Use EWADC engineers for approved on-site and infrastructure operations when your own team cannot be at the data center.